1. General Policy
At FutureAcademy YAM, we specialize in providing digital educational products such as simulations, dashboards, and toolkits. Since these are instantly downloadable and non-returnable items, our refund policy is limited but transparent.
2. Refund Eligibility
You may request a refund if one of the following conditions applies:
- Technical Issues: The file is corrupted, cannot be opened, or contains critical errors that prevent usage.
- Duplicate Purchase: You accidentally purchased the same product more than once.
- Wrong Product Delivery: If you received a product different from what was described or purchased.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
- You changed your mind after purchasing.
- The product does not meet subjective expectations (e.g., style, layout, or preferences) but matches its description.
- You purchased the product without verifying compatibility with your software or device.
- You downloaded and used the product successfully, then requested a refund without valid technical issues.
4. Refund Process
- Submit your refund request within 14 days of purchase by contacting us at support team.
- Provide your order number, product name, and a clear explanation of the issue.
- Our support team will review your request within 3–5 business days.
- If approved, your refund will be processed back to your original payment method within 7 business days.
5. Customer Support
If you encounter any technical problems, our team is here to help. We encourage you to contact us first for troubleshooting assistance before requesting a refund. In many cases, issues can be resolved quickly with guidance.
6. Policy Updates
We reserve the right to update this Refund & Returns Policy at any time to reflect changes in our services or legal requirements. Any updates will be posted on this page.